Refund Policy

This Refund Policy explains when you may be entitled to a refund for paid features of Nooah, operated by Snowrose Holding Ltd (“Nooah,” “we,” “us”). It forms part of, and should be read together with, our Terms of Service.

Payments for Nooah are handled by our authorised reseller, who acts as the Merchant of Record for your purchase. Refunds, where due, are processed by the reseller in accordance with this policy and applicable law.

1. Free Trial

Nooah offers a free trial with no payment required to start. If you do not begin a paid Subscription, you are not charged — there is nothing to refund. At the end of the trial your account moves to a limited free mode; your data and Memory are retained.

2. Subscriptions

  • You can cancel a Subscription at any time. Cancellation stops future renewals and takes effect at the end of your current billing period; you keep full access until then.
  • Except where required by applicable law or stated below, we do not provide refunds for the current or past billing periods once a renewal has been charged.
  • If you are charged due to a clear technical or billing error, contact us and we will correct it.

3. Statutory Cancellation Rights (EU/EEA and UK Consumers)

If you are a consumer in the EU/EEA or the United Kingdom, you have a statutory right to cancel a distance purchase within 14 days, without giving a reason.

  • If you ask us to begin the Service during this period and then cancel, any refund may be reduced in proportion to the Service already provided.
  • Once the Service or a digital item has been fully performed or used with your prior express consent during the 14-day period, the right to cancel is lost. For example, a one-time Boost that you activate and use is consumed and is no longer refundable.

To exercise this right, contact info@nooah.ai before the 14-day period expires.

4. One-Time Purchases and Boosts

Optional one-time add-ons — such as a Boost that temporarily restores full-capacity access — are made available for immediate use. By purchasing, you request immediate performance and acknowledge that, once the Boost has been activated or used, it is consumed and non-refundable, except where required by applicable law.

5. How to Request a Refund

Email info@nooah.ai with the email address used at purchase and the transaction details. Refunds approved under this policy or required by law are issued to your original payment method by our reseller. Processing times depend on your payment provider.

6. Your Statutory Rights

Nothing in this Refund Policy limits any mandatory consumer rights you have under the laws of your country of residence.

7. Contact

Snowrose Holding Ltd
Griva Digeni 36, of. 501
1066 Nicosia, Cyprus
Email: info@nooah.ai
Website: nooah.ai