Refund Policy

This Refund Policy explains when you may be entitled to a refund for paid features of Nooah, operated by Snowrose Holding Ltd, a company incorporated in Cyprus, which owns the Nooah brand, is the data controller for your personal data, and is the seller of record for paid features (“Nooah,” “we,” “us”). It forms part of, and should be read together with, our Terms of Service.

Payments for Nooah are handled by Snowrose Holding Ltd, which is the seller of record (Merchant of Record) for your purchase, with Stripe acting as the payment processor on Snowrose’s behalf. Refunds, where due, are processed by Snowrose Holding Ltd (via Stripe) in accordance with this policy and applicable law.

1. Free Trial

Nooah offers a free trial with no payment required to start. If you do not begin a paid Subscription, you are not charged — there is nothing to refund. At the end of the trial your account moves to a limited free mode; your data and Memory are retained.

2. Subscriptions

  • You can cancel a Subscription at any time. Cancellation stops future renewals and takes effect at the end of your current billing period; you keep full access until then.
  • Except where required by applicable law or stated below, we do not provide refunds for the current or past billing periods once a renewal has been charged.
  • If you are charged due to a clear technical or billing error, contact us and we will correct it.

2.1 Annual Subscriptions — cancelling before the year ends

If you are on an annual Subscription and cancel before the paid year is over, you choose what happens next:

  • Keep your access until the end of the paid year. Nothing is refunded, nothing renews.
  • End it now and get the unused months back. We refund the whole calendar months you have not used, at one twelfth of the annual price per month (currently €8.25 per month on a €99 year). The month you are in is treated as used and is not refunded, and access ends when the refund is issued.

Example: you cancel during the fifth month of your year. Months one to five count as used, seven whole months remain, and we refund 7 × €8.25 = €57.75.

To choose the second option, email info@nooah.ai — cancelling in the customer portal on its own stops the renewal and keeps your access to the end of the year.

3. Statutory Cancellation Rights (EU/EEA and UK Consumers)

If you are a consumer in the EU/EEA or the United Kingdom, you have a statutory right to cancel a distance purchase within 14 days, without giving a reason.

  • If you ask us to begin the Service during this period and then cancel, any refund may be reduced in proportion to the Service already provided.
  • Once the Service or a digital item has been fully performed or used with your prior express consent during the 14-day period, the right to cancel is lost. For example, a one-time Boost that you activate and use is consumed and is no longer refundable.

To exercise this right, contact info@nooah.ai before the 14-day period expires.

4. One-Time Purchases and Boosts

Optional one-time add-ons — such as a Boost that temporarily restores full-capacity access — are made available for immediate use. By purchasing, you request immediate performance and acknowledge that, once the Boost has been activated or used, it is consumed and non-refundable, except where required by applicable law.

5. How to Request a Refund

Email info@nooah.ai with the email address used at purchase and the transaction details. Refunds approved under this policy or required by law are issued to your original payment method by Snowrose Holding Ltd via Stripe. Processing times depend on Stripe and your card issuer.

6. Your Statutory Rights

Nothing in this Refund Policy limits any mandatory consumer rights you have under the laws of your country of residence.

7. Contact

Brand owner, data controller, and seller of record (payments and refunds):
Snowrose Holding Ltd
Griva Digeni 36, of. 501
1066 Nicosia, Cyprus

Email: info@nooah.ai
Website: nooah.ai