Last updated: 19 October 2026
You can ask us to delete your Nooah account and all personal data linked to it at any time. This page explains how to do that, what is deleted, how long it takes, and what is kept. It complements our Privacy Policy. The data controller is Snowrose Holding Ltd, Griva Digeni 36, of. 501, 1066 Nicosia, Cyprus.
Send an email to info@nooah.ai with the subject “Data Deletion Request”. Include the Telegram username or the WhatsApp phone number you use with Nooah, so we can find your account. If we cannot match the request to an account, we will reply and ask for more detail.
Deletion is carried out by a member of our team, not automatically. Email is the way to make sure your request reaches us, and it works even if you no longer have access to Telegram or WhatsApp or have already blocked the Nooah bot. We will reply to confirm once your data has been deleted.
If you send Nooah the message Delete my account (or Stop messaging me) in Telegram or WhatsApp, as a message of its own and without quotation marks, Nooah stops sending you anything on its own — no briefs, reminders or other messages. This pause is not deletion: your data stays in place until it is erased following your email request. If you write to Nooah again, it will answer you and messages resume.
You do not have to close your account to remove specific things Nooah remembers. Ask Nooah in the chat to forget them (for example, “delete what you know about Anna”). Nooah shows you what it found and deletes it after you confirm. You can also ask us by email to delete, correct or export specific Memory Items (see Section 5 of the Privacy Policy).
When we delete your account, we permanently remove:
The Nooah Mini App has no separate store of personal data: it shows information from your Nooah account, so it is emptied when the account is deleted.
After deletion, your data cannot be recovered.
Some records are kept after deletion because the law requires it or because they contain no message content:
| Record | Why | How long |
|---|---|---|
| Billing and invoice records (if you paid for a Subscription or Boost) | Tax and accounting law | The legally required period (generally at least 6 years) |
| Technical logs and error reports (an error report can include the message that caused the error) | Security, reliability and fixing errors | Up to 90 days |
| Pseudonymised conversation excerpts used for service improvement (Section 3.11 of the Privacy Policy) | Improving the service | Up to 30 days |
| Your emails to us, including the deletion request | Record of handling your request | 2 years from last contact |
| Aggregated statistics and internal reports that do not identify you | Understanding overall usage and improving the service | May be kept longer |
We process health information only with your explicit consent. You can withdraw that consent at any time without closing your account: email info@nooah.ai. We will delete all stored health-related content and the Memory Items derived from it within 30 days, and health-related features will be switched off. See Section 3.4 of the Privacy Policy.
Nooah is delivered through Telegram and WhatsApp. Deleting your Nooah account removes the data we hold; it does not remove the copy of the chat on your device or on the messaging platform. To remove it, delete the chat with Nooah in Telegram or WhatsApp (you can also block the bot there). Telegram and Meta (WhatsApp) process data as independent controllers under their own privacy policies: telegram.org/privacy and whatsapp.com/legal/privacy-policy.
Nooah does not use Facebook Login. You cannot sign in to Nooah with a Facebook or Instagram account, and we do not receive your Facebook profile, friends list or other data from a Facebook account.
If you allowed marketing cookies on nooah.ai, the website shares limited interaction data with Meta (Meta Pixel events, ad click identifiers and the _fbp/_fbc cookies). If you then started using Nooah from one of our ads, Nooah may also tell Meta that you started using the bot, using a hashed (non-readable) chat identifier, the _fbp/_fbc cookie values saved on our website with your marketing consent, and the ad campaign tags. Without marketing consent, nothing is sent. We never send Meta your messages, health information, name, phone number or email.
Deleting your Nooah account removes the acquisition record stored on your account. Data Meta has already received is held by Meta as an independent controller; you can manage or delete it with Meta's own tools (see facebook.com/privacy/policy). To stop future sharing from our website, clear your browser's site data for nooah.ai and decline marketing cookies when you next visit.
Email info@nooah.ai (subject: “Data Protection”) with any question about deletion. If you believe we have not handled your request correctly, you can complain to the Commissioner for Personal Data Protection in Cyprus or to the supervisory authority in your country of residence (see Section 16 of the Privacy Policy).