These Terms of Service (“Terms”) govern your access to and use of the Nooah personal AI assistant service (“Service”), provided by Snowrose Holding Ltd, a company incorporated in Cyprus (“Nooah,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Nooah is a personal AI assistant that helps you organise and reflect on your health, finances, career, family, learning, and other areas of life. The Service is delivered primarily through the Telegram messaging platform and may also be accessible via a web application.
The Service uses large language model (LLM) AI technology, including models provided by Anthropic, to process your inputs and generate personalised responses, summaries, and recommendations.
The Service, or certain features within it, may be provided as beta, preview, or early access software. Beta features may be incomplete, experimental, or subject to change at any time without notice. We may modify, suspend, or discontinue beta features without liability, subject to applicable consumer protection law. We will aim to provide reasonable notice where practicable.
You must be at least 16 years old, or the minimum age required in your country to consent to the processing of personal data and use online services, whichever is higher. By using the Service, you confirm you meet this requirement. We do not knowingly collect data from users below this age. If we discover a user does not meet the age requirement, we will terminate their account and delete their data.
The Service is available to individual users for personal use. Use on behalf of an organisation requires a separate written agreement with Nooah.
To use the Service you must create an account. You agree to provide accurate, current, and complete information and to keep your account details up to date. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
Access to the Service requires a paid Subscription. Subscription fees are charged on a recurring basis (monthly or annually, as selected at checkout) and renew automatically for the same period until you cancel. Prices and the billing cycle are shown at the time of purchase. We will give at least 30 days’ notice of any price change, and you may cancel before it takes effect.
Subscriptions and other paid features are sold to you by our authorised Reseller, who acts as the Merchant of Record for your purchase. This means the Reseller — not Nooah — is the seller of record for the transaction: it processes your payment, issues your invoice, and collects and remits any applicable taxes. Your purchase is therefore also subject to the Reseller’s buyer terms, presented to you at checkout, where the Reseller’s identity is shown. We do not receive or store your full payment card details.
We offer a free trial that gives you full access to the Service so you can experience its value before paying. We do not require payment details to start the trial. If you do not begin a paid Subscription by the end of the trial, you are not charged; your account instead moves to a limited free mode in which your accumulated data and Memory are retained while active usage is reduced. You can start a paid Subscription at any time to restore full access. Any trial terms, including length, are shown to you when the trial begins.
If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your Subscription within 14 days of purchase without giving any reason. To exercise this right, contact us at info@nooah.ai before the 14-day period expires. If you have expressly requested that the Service begin before the end of the withdrawal period, your refund will be prorated to reflect use already delivered. Once the Service has been fully performed with your explicit prior consent during the cooling-off period, the right of withdrawal no longer applies. Where you purchase a one-time Boost and ask for it to be made available immediately, you lose the right of withdrawal once it has been used (see Section 4.6). Refunds due under this right are processed by the Reseller.
You may cancel your Subscription at any time through your account or the Reseller’s customer portal. Cancellation stops future renewals and takes effect at the end of your current billing period; you keep access until then. Except where required by applicable law or stated in our Refund Policy, we do not refund partial Subscription periods. Refunds, where due, are processed by the Reseller. See our Refund Policy for details.
We may offer optional one-time add-ons, such as a Boost that temporarily restores full-capacity access for a limited period. One-time purchases are charged once, are not Subscriptions, and do not renew. Because a Boost is digital content made available for immediate use, you expressly request immediate performance and acknowledge that, once it has been activated or used, it is consumed and is non-refundable except where required by applicable law.
Nooah processes the information you share — messages, documents, goals, habits, and context — using AI systems to generate personalised responses, summaries, plans, and reminders. Outputs are probabilistic: the same input may produce different outputs at different times. You should treat AI Outputs as a starting point for your own thinking, not as authoritative conclusions.
Nooah may process health-related information you provide to generate summaries, observations, and reminders. This output does not constitute medical advice, diagnosis, or treatment. You must not rely on any Nooah output as a substitute for the advice of a qualified medical professional.
Always seek the advice of your physician or another qualified healthcare provider regarding any medical condition, symptoms, or treatment. Never disregard professional medical advice or delay seeking it because of something Nooah has generated.
Nooah is not an emergency or crisis service. If you believe you or another person may be in immediate danger, experiencing a medical emergency, or in a mental health crisis, contact local emergency services or a qualified crisis support provider immediately. Do not rely on Nooah in these situations.
Nooah may process financial information and documents you provide to generate observations, budget summaries, or reminders. This output does not constitute financial, investment, tax, or accounting advice. Nooah is not a regulated financial adviser.
No Nooah output should serve as the sole basis for any financial decision. Consult a qualified financial professional before making any investment, tax, or significant financial decision.
Nooah may process legal documents and information for organisational and summary purposes. Nothing generated by Nooah constitutes legal advice, and no attorney-client relationship is created by your use of the Service.
Consult a qualified attorney before taking any action involving legal matters, contracts, regulatory compliance, or your legal rights.
AI Outputs may contain errors, inaccuracies, or outdated information. You should independently verify any information generated by Nooah before relying on it. We make no representation that AI Outputs are accurate, complete, or current. Nooah’s AI systems are designed to support personal organisation and reflection — not to replace professional judgement.
Nooah creates Memory Items from your User Content to personalise the Service over time. Memory Items may include summaries, tags, inferred relationships, reminders, preferences, and domain-specific context about your life.
Memory Items are generated using automated AI systems and may be incomplete, inaccurate, outdated, or based on incorrect interpretation of your User Content. You should review important Memory Items before relying on them for any decision.
You may request access to, correction of, deletion of, or export of your Memory Items as described in our Privacy Policy. Deleting certain Memory Items may reduce the quality or availability of personalised features.
Where required by applicable law, we will request your separate explicit consent before enabling features that process health-related information.
You retain all right, title, and interest in and to your User Content. To the extent permitted by applicable law, we assign to you any rights we may have in AI Outputs generated specifically in response to your inputs. You acknowledge that AI Outputs are generated probabilistically, may not be unique, may be similar to outputs generated for other users, and may not be independently protectable under intellectual property law.
By using the Service you grant Nooah a limited, non-exclusive, worldwide, royalty-free license to process, store, and transmit your User Content solely to provide and operate the Service for your account. This license ends when you delete your content or close your account.
We do not use your User Content to train general-purpose AI models. User-specific personalisation data remains scoped to your account and is not used to train models serving other users. Aggregate, anonymised, non-attributable usage statistics may be used to improve the Service.
You are solely responsible for your User Content. You represent and warrant that:
You agree not to use the Service to:
Nooah delivers its primary interface through the Telegram messaging platform. By using Nooah via Telegram, you acknowledge that your messages are transmitted through Telegram’s infrastructure and are subject to Telegram’s Terms of Service and Privacy Policy. You should not send information through Telegram that you are not comfortable transmitting via a third-party messaging platform. Telegram messages may be processed, stored, or accessed according to Telegram’s own policies and technical architecture, which Nooah does not control.
If Telegram is unavailable, restricts access to its API, or suspends the Nooah bot, the Service may be interrupted. We are not liable for any such interruption.
Nooah uses Anthropic’s Claude AI models via Anthropic’s commercial API. Under Anthropic’s commercial data terms, Anthropic does not use customer data submitted through its commercial API to train AI models, unless the customer opts into a specific development programme. We do not opt into any such programme for User Content. For details, see anthropic.com.
We may change, upgrade, replace, or supplement AI models and infrastructure used to provide the Service. We will not make changes that materially reduce your rights under these Terms or our Privacy Policy. Where model changes affect core Service behaviour in a way that is material to you, we will provide reasonable notice.
We use Google Analytics on our website (with your consent) and other infrastructure providers for hosting, storage, and operations. All sub-processors are detailed in our Privacy Policy. We maintain data processing agreements with all sub-processors who handle personal data.
Payments, billing, invoicing, and tax for paid features are handled by our authorised Reseller acting as Merchant of Record (see Section 4). Your purchase is also subject to the Reseller’s own terms and privacy notice, shown at checkout.
Nooah and its licensors retain all rights to the Service, including all software, design, trademarks, and technology that are not User Content or AI Output. You receive a limited, non-transferable license to use the Service for personal purposes as permitted by these Terms.
The “Nooah” name, logo, and related marks are trademarks of Snowrose Holding Ltd. You may not use them without our prior written consent.
Our Privacy Policy describes how we collect, use, and protect your personal data. By using the Service you acknowledge and agree to our Privacy Policy. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Cyprus data protection law.
Special category data: If you choose to share health-related information with Nooah, you consent to our processing of that information for the sole purpose of providing the Service to you. Where required by applicable law, we will request your separate explicit consent before enabling health-related features. You may withdraw consent at any time by contacting info@nooah.ai, which may limit your ability to use health-related features.
Your rights: You may access, correct, export, or delete your personal data and Memory Items at any time by contacting info@nooah.ai.
The Service is intended for normal personal use. We may apply reasonable rate limits, storage limits, message limits, or fair use limits to protect the Service, manage infrastructure costs, and prevent abuse. If your usage materially exceeds normal personal use patterns, we may contact you to discuss an appropriate plan or temporarily limit usage until the situation is resolved.
Where your usage reaches a fair-use threshold, we may temporarily switch some responses to a lighter processing mode rather than cut off access. Where offered, you may purchase an optional Boost (Section 4.6) to restore full capacity. We will not remove access to your existing data or Memory as part of any fair-use limit.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
To the maximum extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure; that AI Outputs or Memory Items will be accurate or appropriate for your purposes; or that the Service will meet your specific requirements. Nothing in these Terms excludes warranties that cannot be excluded under applicable consumer protection law.
To the maximum extent permitted by applicable law, our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service is limited to the fees you paid to Nooah in the 12 months preceding the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.
Nothing in these Terms limits any rights you may have under mandatory consumer protection laws applicable in your country of residence.
The following are not limited by this section: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot be excluded under applicable law, including statutory rights under GDPR Article 82.
You agree to indemnify, defend, and hold harmless Snowrose Holding Ltd and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your User Content; or (c) your violation of any applicable law or third-party rights.
This section applies only to the extent permitted by applicable consumer protection law and does not apply where such indemnity would be considered unfair or unenforceable under the laws of your country of residence.
These Terms are effective from when you first use the Service until terminated.
By you: You may stop using the Service and cancel your Subscription at any time per Section 4.5.
By us: We may suspend or terminate your account if you materially breach these Terms, engage in abusive behaviour, or as required by applicable law. We may also temporarily suspend access if we reasonably believe your account has been compromised, your use creates a security or legal risk, or suspension is necessary to protect the Service or other users. We will provide reasonable notice where practicable.
Upon termination your right to use the Service ends immediately. Your User Content and Memory Items are retained for 30 days to allow export, then permanently deleted. Backup copies are purged within 90 days. Data retained for legal compliance is kept for the period required by applicable law.
You may export your User Content, Memory Items, and account data at any time while your account is active by contacting info@nooah.ai. We will provide your data in a structured, machine-readable format within 30 days of your request. This right continues for 30 days following account termination.
We may update these Terms from time to time. If we make material changes, we will notify you via Telegram or email at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your Subscription before the changes take effect.
These Terms are governed by the laws of the Republic of Cyprus, without regard to its conflict of law provisions.
For EU/EEA consumers: Nothing in these Terms limits your rights under the mandatory consumer protection laws of your country of residence. You may bring claims before the courts of your country of residence. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For UK consumers: Nothing in these Terms affects your statutory rights under United Kingdom consumer protection law, including any right to cancel a distance contract within the statutory period.
For all other users, the courts of Cyprus have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
Snowrose Holding Ltd
Griva Digeni 36, of. 501
1066 Nicosia, Cyprus
Email: info@nooah.ai
Website: nooah.ai
For data protection enquiries, write to info@nooah.ai with subject line “Data Protection”.